Terms of Service

• “Booking” — a confirmed reservation evidenced by deposit payment and our written confirmation.
• “Client” — the natural or legal person entering into a Booking with us.
• “Supplier” — the third-party operator (vessel owner, hotel, dive operator, transport company) that performs the actual on-the-ground service.
• “Trip” — the curated travel programme described in your Booking confirmation.

• Quotes are valid for 14 calendar days from issue unless stated otherwise.
• A Booking is confirmed when (a) we issue a written confirmation, (b) we receive the agreed deposit, and (c) the deposit clears.
• Standard deposit is 30% at confirmation, balance due 60 days before the start of the Trip. High-season or peak-date Bookings may require larger or earlier deposits as stated in your confirmation.

• More than 60 days before Trip start: deposit refund minus a 10% administrative charge.
• 30–60 days before Trip start: 50% of total Trip price refundable.
• 15–29 days before Trip start: 25% of total Trip price refundable.
• Less than 15 days: no refund except where the Supplier voluntarily offers one.
• No-show: no refund.

These percentages may be modified — and stated explicitly — for high-season Bookings, special-charter Bookings, or Bookings of bespoke vessels and villas with stricter Supplier policies.

Neither party shall be liable for failure to perform due to force-majeure events: natural disasters (earthquake, tsunami, volcanic eruption — including activity at Mount Agung, Mount Rinjani, Mount Merapi, or any active Indonesian volcano), severe weather, public-health emergencies, civil unrest, war, terrorism, government action including travel restrictions, port closures, harbour-master advisories, mandatory evacuations, or strike action by carriers or port authorities. In a force-majeure cancellation we will refund Supplier-recoverable amounts and will use reasonable efforts to recover non-refundable amounts; non-recoverable Supplier costs (e.g. fuel pre-purchases, perishable provisioning) are non-refundable to the Client.

• It is the Client’s responsibility to hold a passport valid for at least 6 months beyond the Trip end date and any required visa for entry to Indonesia.
• The Client must inform us in writing of any medical condition, allergy, dietary restriction, or mobility limitation that may affect the Trip.
• For diving programmes the Client must hold a valid certification (PADI, SSI, or equivalent), provide a current dive medical clearance where required, and observe safe-diving protocols including conservative ascent profiles.
• Children under 12 may have additional restrictions on certain activities (e.g. open-water diving, high-current snorkelling sites). The Client warrants compliance with these.

To the maximum extent permitted by Indonesian law, our liability for any direct loss is limited to the total Booking value paid by the Client. We exclude liability for indirect, consequential, or special losses including but not limited to lost profits, lost holiday enjoyment, and consequential travel costs. Nothing in these Terms limits liability for death, personal injury caused by our gross negligence, or fraud.

Our handling of your personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.

If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force. These Terms together with the Booking confirmation constitute the entire agreement between the parties and supersede all prior representations.

Questions about these Terms: [email protected]

Postal: PT Juara Holding Group, Bali, Indonesia. Phone: +62 811-3941-4563.